****The phone lines are at their busiest before 10am therefore if you need an appointment with a member of the nursing team or are calling to book a blood test please call back after 10am.****
****Calling for results? To allow us to better manage demand on our phone lines please can all patients wishing to discuss results call the surgery after 2pm only.****
****Please note we cannot process repeat prescription requests over the phone. Please either use the econsult service via our website homepage or drop in a written request to the surgery.****
****Owing to the number of requests being received we are asking patients to provide 7 days for us to process a prescription rather than the usual 2 working days.****
****We are offering face to face appointments as well as telephone consultations as such if you wish to see a GP for a consultation please do let the reception team know when booking your appointment. Please note a GP may still ask to see you face-to -face following a telephone consultation if they deem it appropriate.****
****Travel vaccinations should be booked with the Surgery at least 6 weeks’ prior to travel.****

Practice Manager & The Adminstration Team

Practice Manager & Administration Team At St Thomas' Surgery

Nerys Boswell
Practice Manager
If you wish to make inquiries about an administrative or non-medical aspect of your health or treatment, Ms Nerys Boswell, the Practice Manager, may be able to help you. Enquiries relating specifically to your medical treatment should be referred to your doctor.
Ms Lisa Davies
Assistant Practice Manager

In the event that the practice manager cannot be reached, Ms Lisa Davies may be able to assist you with inquiries about an administrative or non-medical aspect of your health or treatment.

Secretarial Team
Our Secretarial Team is supported by 3 secretarial assistants and is available.  Monday to Fridays. The team deals with all hospital referrals, and hospital clinic letters being received at the surgery. They are responsible for all forms coming into the practice from outside bodies, such as insurance companies, solicitors, Pembrokeshire County Council etc and are also responsible for photocopying medical records when requested by outside agencies.
Reception Team

Our Reception team comprises of 11 members. They have a very difficult and demanding job dealing with the large amount of enquiries and telephone calls and will always try to be helpful and courteous to all patients. The switchboard can be very busy at times and the receptionists will answer your call as soon as possible, therefore, we ask for your patience when ringing the surgery. The team arranges appointments, home visits and will endeavour to answer queries.